Let me introduce you to Brenda… She has worked here at the hotel for a long time. We joke and say the corporation that we work for negotiated that she came with the building. She is a Front Desk Representative for this hotel. She takes pride in her work and it shows. At check in, she will greet you with a smile and fresh baked cookies. When you stay at BPI you can be assured that if you have any concerns or complaints they will be addressed promptly and professionally by her.
I know a kid who refers to everyone who works at our front desk as “Brenda”. That’s awesome. Every hotel should have a “Brenda” if they don’t; perhaps you shouldn’t stay there…just saying.